All orders are processed and delivered as soon as possible. Orders placed before 4PM handled that same day and will be send the next working day. After the order has been sent you can expect the delivery within 1 - 3 working days. (Please keep in mind that delays could occur during public holidays!)
1/ No delivery, the order will be picked up for free at one of the addresses below.
Lakenstraat 1 2000 Antwerp Belgium
Sareptastraat 5 8340 Damme Belgium
GIFT BOX pop-up shop Bennesteeg 12, 9000 Gent (Pick-up is possible from tuesday 'till sunday, from 10AM untill 6PM > Please pop in whenever you want, no appointment needed!)
The majority of our stock is in Antwerp, so keep in mind that pick-ups in Damme can possibly be picked up after a few days.
2/ Packages are delivered by Bpost. When the total weight of the package stays below 10kg, the delivery cost in Belgium is 6€.
If you are not home at the time of delivery you will receive a note in your mailbox. You can choose to pick up the package at the post office or ask for a second delivery (free of charge). Tip: You can fill in the address of a family member or friend as delivery address!
Costs for delivery abroad:
- The Netherlands: € 9 - Luxembourg: € 12 - Germany: € 11 - France: € 16 - Other countries: select your country in the shopping cart to see the delivery cost
3/ Small deliveries (that meet the required dimensions of 23x35x3cm) will be delivered by Bpost.
Deliveries in Belgium 0 – 100g at € 1.60 100 – 350g at € 2.50
Deliveries abroad 0 – 100g at € 3.50 100 – 350g at € 7.00 _____________________________________________________________________________________
RETURNS If you are not completely satisfied with your purchase, please send us an email via firstname.lastname@example.org stationg that you wish to return the order. Returns are accepted within 14 days after delivery.
The order can only be returnet in its original package, without any damage (and thus in its original condition). Please add a copie of the invoice. Delivery costs and risks are for your account. When we receive the goods in perfect condition, the amount of the product will be refunded as soon as possible (and within 30 days).
If a product is damaged upon delivery, please email us right away. The product can be returned and a new product will be send without delivery cost. The delivery cost will be repaid as soon as possible.