These Terms & Conditions shall apply to all sales trough the GASPARD by Carole Lantsoght webshop.
When you order at GASPARD, you agree to the terms & conditions below.
Conclusion of agreements An agreement is concluded at the time that an e-mail has been sent to the customer to confirm the order.
Prices Every product is shown in Euro, including tax. Special offers are valid as long as the stock lasts. Transportation costs are not included. You can see the total price in you shopping cart before you proceed to the payment.
Payment Payments are possible through bank transfer or Bancontact / Mister Cash. Unless we agreed otherwise, payments have have to be effectuated within 14 days after the invoice date. In case of late payments, Gaspard is entitled to terminate the agreement. For more info: see Payment Methods
Delivery Orders placed on weekdays before 4PM are handled that same day. Orders placed after 4PM, in weekends of on public holidays are handled the next working day. The delivery time is 1 to 5 working days after we received your payment.
Deliveries are made to the address entered by the customer. Gaspard kan not be held liable for errors made by the customer, allowing delays or incorrect deliveries to occur.
In case of force majeure, the delivery obligations are suspended. Delivery will take place as soon as possible. For more info: see Shipping & Returns.
Returning products The return period is 14 days after the day you received the purchase (not valid for custumized products). Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as postal package. Please send an email to firstname.lastname@example.org and clearly state the reason of returning the purchase.
When returning a product you are obliged to keep the product in the same condition as when delivered. You must not have used the product, however you have the right to investigate the condition of the product when it was delivered. If damage or harm is caused to a product white investigated the product does not qualify for the return policy. Please add a copy of the invoice.
Gaspard shall, if under the jurisdiction of our return policy and when the goods arrived in good condition, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are oblige to pay for the return delivery of the product.
Guarantee If a product is damaged upon delivery, please email us right away. The product can be returned and a new product will be send without delivery cost. The delivery cost will be repaid as soon as possible.
Complaints In case of complaint the original product must be stored so we can assess the problem if necessary. You may be asked to take pictures. Depending on the complaint we will seek a suitable solution.
Sales abroad A VAT of 21% applies on all sales to private individuals. Disputes are settled by a Belgian court.
Applicable law If difficulties arise during the contract, the customer and Gaspard will explore the possibility to reach a settlement befor taking legal action. If this does not resolve the problem, only the court of Ghent, devision Bruges, is authorized to hear any claims, regardless the place of delivery or the domicile of the customer.
The agreements and all legal reports between the customer and Gaspard are submitted to the Belgian law.